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Users

Types of Users Internal Link

With FastComments, there are four types of users that exist.

  1. Administrators
  2. Moderators
  3. Commenters
  4. SSO Commenters

Administrator Users Internal Link

Moderators and Administrators can be added to your tenant.

By default, when commenting, these users will have Moderator and Administrator labels next to their comments, respectively.

Administrators can be given permissions, for example to manage other administrators.

Commenter Users Internal Link

Commenters do not belong to any tenant. SSO Commenters are created automatically as part of the SSO integration.

SSO Commenters can be given administrator permissions. If their email matches the email of an existing administrator, the permissions will be the same.

Adding Administrators Internal Link

Users with the Super Admin permission can add and remove other moderators.

A user can be added by navigating to the Users page and clicking Add User at the bottom.

The Users Page

When adding a user we can set their avatar, username, email, locale, and permissions.

Adding a User

When adding an administrator, they will be sent a welcome email and login link.

Adding Moderators Internal Link

See our documentation for adding moderators here.

Note that unlike Administrators, Moderator permissions are fixed - they cannot be changed. Moderators only have access to the Moderate Comments page. They cannot change settings.

While it is possible to simply add an Administrator with the Moderate Comments permission, there are some benefits to utilizing the moderator-specific users:

  1. We currently only provide Comment Moderation statistics around Moderators (Comments Approved, Deleted, Edited, Users Banned, etc).
  2. They can all be managed in one, separate place.

Administrators can manage and view stats around Moderators here.

If you would like to add a user whom primarily does comment moderation, but is able to do other things with the account, consider creating an Administrator and customizing their permissions. However, you will not have access to statistics regarding their moderation performance.

Updating Administrator Permissions Internal Link

The permissions for any Administrator can be updated any time by another Super Admin.

They will not have to log out to get the updated permissions. The updated permissions will be applied immediately.

Developers Internal Link

For Developers whom you may not want to be Administrators, consider creating an Administrator user with the following permissions:

  1. Analytics Admin
  2. Customizations Admin
  3. Data Management Admin
  4. Comment Moderation Admin
  5. API/SSO Admin

This set of permissions will give a developer everything they need to setup FastComments as well as the visibility into the system required to ensure it is working.

The reasoning for these permissions is as follows:

  1. Analytics Admin: This can be used to debug usage of FastComments.
  2. Customizations Admin: This will be required to apply custom styling to the comment widget.
  3. Data Management Admin: This will be required to manage imports and exports, and setup webhooks.
  4. Comment Moderation Admin: This will be required to see comment data, at least during setup.
  5. API/SSO Admin: This will allow them to fetch the API keys directly from our platform. We consider this more secure than an Administrator copying it for them and sending the API Secret via email which may not be very secure.